Unlimited articles on every plan. Start with a 14-day free trial, no credit card required. Need something different? We’ll work with you on a plan that fits.
$49 / month
or $39 / month billed annually ($468 / year, save 20%)
For one person running a help center in one language.
Start free trial$99 / month
or $79 / month billed annually ($948 / year, save 20%)
For a small team, a second language or the Drift, Freshchat and Intercom integrations.
Start free trialEverything in Small, plus
$199 / month
or $159 / month billed annually ($1,908 / year, save 20%)
For up to 8 admins and 4 languages, with priority support.
Start free trialEverything in Medium, plus
Custom
For more admins or languages, or a plan built around you.
Contact usEverything in Large, plus
Start from your hardest requirement: the number of people who write articles, the languages you publish in, or a tool you must connect. Use these limits as a starting point, then check the features and integrations your team needs. Each plan includes everything in the one before.
Choose Small if 1 admin and 1 language are enough, and basic help center and widget customization with 7 days of analytics covers what you need.
Choose Medium if you need up to 3 admins or 2 languages, analytics beyond 7 days, advanced customization, support ticket deflection, rich media support, a 99% uptime SLA, or the Drift, Freshchat or Intercom integration.
Choose Large if you need up to 8 admins or 4 languages, advanced unlimited analytics or priority support.
Choose Enterprise if you need more than 8 admins or 4 languages, or a plan shaped around your business.
Taken from the same plan list as the cards above. “From Small” means the item comes with the plan that one includes. “Not listed” means we haven’t confirmed it for that plan yet.
Scroll sideways to see every plan.
| Small $49 / month | Medium $99 / month | Large $199 / month | Enterprise Contact us | |
|---|---|---|---|---|
| Plan limits | ||||
| Admins | 1 admin | 3 admins | 8 admins | Unlimited admins |
| Languages | 1 language | 2 languages | 4 languages | Unlimited languages |
| Articles | Unlimited articles | Unlimited articles | Unlimited articles | Unlimited articles |
| Help center and widget | ||||
| Help center | Included | Included from Small | Included from Small | Included from Small |
| Knowledge base | Included | Included from Small | Included from Small | Included from Small |
| Help center and widget customization | Basic | Advanced | Advanced from Medium | Advanced from Medium |
| Rich media support | Not listed | Included | Included from Medium | Included from Medium |
| Deflection and analytics | ||||
| Analytics | Analytics: 7 days | Unlimited analytics | Advanced unlimited analytics | Advanced unlimited analytics |
| Support ticket deflection | Not listed | Included | Included from Medium | Included from Medium |
| Integrations | ||||
| Email to any inbox or help desk | Included | Included from Small | Included from Small | Included from Small |
| Drift | Not listed | Included | Included from Medium | Included from Medium |
| Freshchat | Not listed | Included | Included from Medium | Included from Medium |
| Intercom | Not listed | Included | Included from Medium | Included from Medium |
| Support and uptime | ||||
| Support | Business hours | Business hours from Small | Priority | Priority |
| Uptime SLA | Not listed | 99% | 99% from Medium | 99% from Medium |
Prices in USD, billed monthly. Annual billing saves up to 20%. On every plan the contact form can email requests to any inbox, including the intake address of a help desk such as Intercom, Salesforce (Email-to-Case), Zendesk, Freshdesk. Need to connect another tool? Tell us about your setup.
Available separately from the plans above.
Contact us for pricing on all add-on modules.
Tell us about your team and we’ll recommend a plan, or show you Support Hero on a short call.
Want to see what the in-app widget does before you pick? See how the widget works →
Yes. Sign up for a 14-day free trial and your support site is set up at yourcompanyname.supporthero.io.
No. The trial sign-up asks for your name, email, a password, a phone number and your company name. There are no payment details.
Each plan includes everything the plan before it lists, then adds its own items. Medium includes Small, Large includes Medium, and Enterprise includes Large. The comparison table shows where each item comes from.
We haven’t confirmed that item for that plan. If you need it, ask us before you choose and we’ll tell you what’s possible.
Yes. Choose annual billing when you subscribe and save up to 20%: Small $468 / year, Medium $948 / year, Large $1,908 / year.
Yes, on every plan. The contact form can email requests to any inbox, including the intake address of a help desk such as Intercom, Salesforce (Email-to-Case), Zendesk, Freshdesk. Medium and above also connect directly to Drift, Freshchat and Intercom.
Often, yes. Whether it’s a discount for a non-profit or a mix of several plans, we’ll do our best to work with you. Get in touch to talk it through.
SSO and private content are add-on modules. Contact us for pricing.
No. Every plan includes unlimited articles.
Start a 14-day free trial, no credit card required. Or request a demo and we’ll walk you through it.
