When accurate knowledge is key, give agents one source of truth
Keep everything your agents need in one highly searchable place, so agents can find the guidance they need during calls and chats.
14-day free trial. No credit card required.
Up-to-date information
Update an article once and every agent sees the change. Publish and expiry dates keep time-sensitive content accurate.
Grow your team
New agents hit the ground running with a knowledge base they can search, which cuts the time and cost of training.
Work from anywhere
Support Hero is available 24/7 from anywhere, so remote agents have the same information as everyone in the office.
Know what they need to know
Statistics and reports show managers support trends, knowledge gaps and adoption, so you can keep improving.
Related reading
More ways teams use Support Hero
SaaS
In-app, context-sensitive help that supports onboarding and growth.
Learn more →Retail and e-commerce
How-to guides and answers customers can find 24/7, in their language.
Learn more →Employee knowledge
Policies, IT answers and onboarding material in one place.
Learn more →Startups
Self-service support without hiring a large support team.
Learn more →Give customers answers before they need to ask
Start a 14-day free trial, no credit card required. Or request a demo and we’ll walk you through it.