Features

Everything you need for self-service support

A knowledge base portal, an in-app help widget and the analytics to keep improving both, in one product your whole team can use.

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14-day free trial. No credit card required.

Illustration: an app with a Help & Support tab that opens the Support Hero widget — Illustration of the help tab in your app

Help center and widget

Full knowledge base portal

A complete help center out of the box. The widget and portal share the same content, so you never update in two places.

Embeddable widget

Add help to your website or web application with a simple JavaScript snippet. Customizable to match your product.

Context sensitive

Show articles based on the page a person is on, so they go straight to the information they need.

Advanced widget parameters

Open the widget to a specific category or article from a link on any page.

Mobile design

Cross-browser and mobile friendly out of the box, on every device.

Smart contact form

Walk people through questions, search and feedback, guiding them to a self-service answer and collecting more detail before they send a request.

See the in-app widget walkthrough

Content

Flexible content

Add videos, images, PDFs and other content to articles and tutorials.

Article templates

Duplicate a template article as the starting point for a new one.

Publish and expiry dates

Schedule articles to publish or expire at a set time, for example ahead of a product release.

Article history

Every revision is kept, so you can see what an article said before and revert.

Multiple languages

Over 20 languages, so you can localize your knowledge base without building your own system.

News flash alerts

Get urgent information in front of everyone who opens your knowledge base, customers or employees.

Search and insight

Full-text search

A robust search engine in both the widget and the portal, so people can “google” your support content.

Analytics

See how your knowledge base performs, what people search for and where you need more content.

Usage reports

Reports on the health of your knowledge base. Export them and combine with your other company reporting.

User feedback

Readers can give feedback on articles, telling you what they need and what they’re looking for.

Task manager

Track the to-dos that keep your knowledge base accurate and up to date.

Brand, security and integration

Customization

Style the portal and widget with CSS: colors, fonts and layout to fit your brand.

Custom domain (CNAME)

Run your help center on your own subdomain. Our own is help.supporthero.io.

SEO capable

Add article metadata and use your own help-center subdomain.

Private content

Restrict your knowledge base to authenticated users when your product isn’t public.

Single sign-on

Available as a separately priced add-on. Ask us about single sign-on compatibility with your identity provider.

Role security

Different user types with their own permissions control who can do what.

API

Pull categories and articles and run full-text searches from your own website or application.

White labeling

Interested in selling Support Hero to your own customers? We’d love to find a way to partner.

Integrations

Works alongside the tools you already use

The contact form can email requests to any inbox, including your help desk’s intake address (Intercom, Salesforce, Zendesk, Freshdesk). Medium and above also connect to Drift, Freshchat and Intercom.

See which integrations come with each plan →

Illustration: analytics showing deflected tickets, failed searches and top keywords — Illustration with sample data

See it working on your own content

Start a 14-day free trial, no credit card required. Or request a demo and we’ll walk you through it.