What is a Knowledge Base?
A knowledge base is a collection of information that is organized and easily accessible to customers and support teams. It can include FAQs, user guides, product documentation, and other helpful resources. Having a robust knowledge base can greatly improve the customer experience and reduce the workload of support teams by allowing customers to find answers to their questions quickly and easily.
How to choose a knowledge base
Support Hero combines a searchable knowledge base with an in-app help widget. Check current integration availability for your setup. Whichever product you look at, these questions help you compare:
Search: can customers find the right article with the words they actually use?
In-context help: can you show relevant articles inside your website or app, not only on a separate help site?
Branding: can the help center match your brand and run on your own domain?
Insights: does it show what people search for and what they can’t find?
Languages and access: do you need several languages, or content only signed-in users can see?
Your tools: does it work with the support and chat tools you already use?
Effort: how easy is it for your team to write, update and organize articles?
